Refund Policy

Overview

Readings on this site are instantly generated virtual digital content: generation equals delivery. The rules below apply to paid deep reading (NZ$5) orders.

Refundable Cases

Payment succeeded but generation of the reading has not started (for example, nothing starts after a long wait): a full refund may be requested.

Duplicate charges or wrong amounts: the overcharged part is refunded once verified.

A reading fails to generate for technical reasons on our side: the entitlement is restored automatically; if it cannot be restored, a refund may be requested.

Non-Refundable Cases

Generation of the reading has started: an AI reading is virtual digital content delivered instantly and cannot be "returned" once generated, so no no-questions-asked refunds.

The 72-hour follow-up window has expired: please use follow-up credits within the valid period.

Subjective dissatisfaction with the interpretation (such as "inaccurate" or "not accurate for me"): the service is for entertainment and reference, makes no promise about any outcome, so this is not grounds for a refund.

How to Request

Email [email protected] with your registered email address and the approximate payment time. We usually reply within 5 business days.

Approved refunds are returned via Stripe to the original payment method; arrival times are set by the payment provider (usually 5-10 business days).

Disputes

Please contact us first so we can resolve the issue. Filing a chargeback with your bank or payment provider directly significantly lengthens the process and, if the claim is not upheld, may affect normal use of your account.